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How you think about your customer influences how you respond to them

Jorge Cravo

Partner, LBC


Education
Post-Graduation in Management – Specialization in Finance, Faculty of Business and Economics – Catholic University, Portugal
Degree in Chemical Engineering – Specialization in Industrial Chemistry, Higher Institute of Engineering of Lisbon, Portugal

Professional Training
Pedagogical Training of Trainers – CAP
Training in Organization and Business Innovation
Advisor to the EFQM Model – European Foundation for Quality Management

Work Experience Education

Experience in several countries: Portugal, South Africa, USA, Mozambique, Cape Verde, Angola.
He has a 20-year multidisciplinary experience in management consulting, focused on BPM, process automation, process reengineering, business strategy, organizational restructuring (business process reviews), finance, leadership, training.
Monitoring of BPM projects – Wal Mart, F4E, Sabadell
He has extensive experience in the transfer of skills, having participated in large scale training programs for national and international entities.