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How you think about your customer influences how you respond to them

Nuno Franca

Process Automation Senior Manager, LBC


Education
2001: MBA – Master in Business Administration
1997: Computer Science Engineering (5 year)

Professional Training
Postgraduate in Business Law
Certified Scrum Master
PMP (PMI Certification – expired)
Certified Project Manager
GDPR Certification
Lean Yellow Belt Certification
BPM training

Work Experience
25 years of professional experience in Information Technology, Advisory and Consulting;

oMain Activity Areas: Information Systems, Project Delivery, IT Advisory, Web Solutions Design and Development, and Monitoring Systems

oMain Sectors: Energy, Telcos, Finance, Professional Services. Public Sector

Delivered multiple IT implementation projects and services with multi-national teams of experts in several knowledge domains, including web solutions with a wide range of technologies

Managed several teams and projects spanning people, processes and technology using agile, scrum, waterfall, design thinking methodologies and approaches, in multi-cultural environments

Since 2016, delivering challenging projects in digital transformation and innovation

From 2014 to 2016, led a software and services country operation in the energy sector

From 2007 to 2014, was Head of Practice for Business Technologies Leadership Business Consulting, Management Consultants